Conciergerie du Circuit
GENERAL TERMS OF SALES / USE
I. Preamble :
These terms are intended to set the general terms of sales & use under which the CONCIERGERIE DU CIRCUIT delivers concierge services, hereinafter referred to as “conciergerie services” or “services” to the members, hereinafter referred to as the “Beneficiaries”.
The CONCIERGERIE DU CIRCUIT, is managed by the ACO and the company Destination Circuit.
The contract is concluded between the CONCIERGERIE DU CIRCUIT and the Beneficiary.
The CONCIERGERIE DU CIRCUIT operates mainly as an intermediary between the beneficiaries and the suppliers of
products or services. No conciergerie service will be delivered to the Beneficiary until it has not approved these Terms of Sales / Use.
1.2 The abstention by the CONCIERGERIE DU CIRCUIT to punctually invoke one of the conditions of the Terms of
Sales / Use does not imply a renonciation of this disposition.
If any condition of these Terms of Sales / Use should be void, this, in any case, imply the nullity of the other conditions.
Any other condition opposed by a beneficiary shall not be enforceable against the CONCIERGERIE DU CIRCUIT
unless express prior approval, regardless of when it was brought to its attention.
1.3 The Beneficiary must be able to contract and commit to accept these Terms of Sales / Use.
The Beneficiary will be connected with service providers. He belongs to himself to consult their Terms and Conditions and accept them expressly.
II. Membership services :
2.1 The Beneficiary can use the services of the CONCIERGERIE DU CIRCUIT. The Beneficiary has unlimited access to the services.
2.2 By accepting these Terms of Sales / Use, the beneficiary expressly requests the CONCIERGERIE DU CIRCUIT the
immediate execution of the contract before the expiration of the withdrawal period and expressly waives his right of
2.3 The membership to the private concierge services provided by the CONCIERGERIE DU CIRCUIT is strictly
Each beneficiary is obliged to provide the CONCIERGERIE DU CIRCUIT 2017 at the time of the agreement, accurate
information. Missing information may delay the validation of membership. The CONCIERGERIE DU CIRCUIT will not be held responsible for the consequences of any incorrect or misleading information provided by the Beneficiary.
Any change of personal data must be communicated, voluntarily, to the CONCIERGERIE DU CIRCUIT in the
Each beneficiary is responsible for its membership and shall take all necessary measures to ensure that no other person than himself used it under his name.
The benefit of an order placed with the CONCIERGERIE DU CIRCUIT is reserved for the Beneficiary and can not be
transferred to third parties without prior express agreement of the CONCIERGERIE DU CIRCUIT, as when applicable, of the supplier.
2.4 The CONCIERGERIE DU CIRCUIT has the right to cancel or suspend membership in its sole discretion, without
prior notice, and without refund in case of misuse or fraudulent behaviour, prejudicial conduct to the interests of
the CONCIERGERIE DU CIRCUIT, falsification of information transmitted to the CONCIERGERIE DU CIRCUIT or providers, by the Beneficiary or any third party acting on behalf of the Beneficiary.
2.5 In case of non-use of membership benefits or services, no refund can be requested.
III. Terms of service use :
3.1 Once the membership of the Beneficiary is activated, he can transmit any requests by telephone, e-mail or SMS.
As part of the processing of requests transmitted by the Beneficiary, The CONCIERGERIE DU CIRCUIT only acts as
an intermediary between the beneficiary and suppliers and /or service providers.
3.2 The requests sent to the CONCIERGERIE DU CIRCUIT must respect the legal and ethical framework. In case of non-compliance, the CONCIERGERIE DU CIRCUIT is entitled not to proceed with the request.
3.3 For any treatment request, the written approval of the Beneficiary may be required by the CONCIERGERIE DU
CIRCUIT for the order to be definitely taken into account. The Beneficiary therefore expressly accepts that electronic
documents (email, SMS …) can be used as evidence.
3.4 Orders placed with the CONCIERGERIE DU CIRCUIT shall be subject to availability from suppliers. In case of unavailability of a service, the CONCIERGERIEDU CIRCUIT is committed to provide alternatives.
In case of non acceptance of alternatives by the Beneficiary, the CONCIERGERIE DU CIRCUIT will proceed with the
outright cancellation of the request. No compensation can be claimed by the Beneficiary in this case.
3.5 The CONCIERGERIE DU CIRCUIT will communicate with providers on behalf of the Beneficiary.
3.6 The Beneficiary has access to a large number of advantages and benefits negotiated with providers and / or
suppliers selected by the CONCIERGERIE DU CIRCUIT.
Providers / or suppliers are, however, free to modify at any moment their commercial conditions and the CONCIERGERIE DU CIRCUIT will not be held responsible for changes.
IV. Payment :
4.1 The products and services will be charged to the Beneficiary on the basis of published prices of selected
The Beneficiary must authorize the CONCIERGERIE DU CIRCUIT to use its credit card to make the payment to a
service provider and / or supplier.
4.2 Validation by the Beneficiary of the order transmitted by the CONCIERGERIE DU CIRCUIT in response to its request constitutes an acceptance of debit credit card of the Beneficiary of the amount of the order.
The Beneficiary shall ensure that the details of his payment card are correct and that they have the funds available on his bank account in order to ensure the payment of services and / or products ordered.
4.3 Upon validation of the order, the Beneficiary undertakes to pay the service / product.
4.4 Certain types of services can generate additional processing fees. In this case, the CONCIERGERIE DU CIRCUIT will inform the beneficiary of these fees before executing the request, knowing this information, the Beneficiary may cancel it.
4.5 The Beneficiary hereby authorizes the CONCIERGERIE DU CIRCUIT 2017 to re-invoice these fees and authorizes to collect the fees on his credit card.
4.6 Any restaurant reservation request, shows, event, confirmed taxi … is firm and final. Consequently, reserved
seats can not be canceled or postponed, changed or exchanged.
The Beneficiary is required to verify the date and time of the booking.
The CONCIERGERIE DU CIRCUIT can be, in no way, held responsible for the cancellation, interruption or postponement of an event.
In case of no-show for a reservation, the CONCIERGERIE DU CIRCUIT will charge the service as determined on each
VI. Obligation of the CONCIERGERIE DU CIRCUIT :
6.1 The CONCIERGERIE DU CIRCUIT is committed to respond to requ ests from the Beneficiary of any kind, in a
minimum of time and commits to provide advice in relation to these requests.
6.2 The CONCIERGERIE DU CIRCUIT acts as an intermediary and will represent the Beneficiary to providers
and / or suppliers.
6.3 By the nature of its business, the CONCIERGERIE DU CIRCUIT is held to an obligation of means and not of result.
VII. Responsibility :
7.1 The Beneficiary acknowledges and agrees that the CONCIERGERIE DU CIRCUIT acts according to the
demands as expressed in the requests he transmits. The CONCIERGERIE DU CIRCUIT will not be held liable for
errors that the Beneficiary is in some way originally. The CONCIERGERIE DU CIRCUIT can not be held
responsible for its recommendations on the selection of aprovider. The CONCIERGERIE DU CIRCUIT is authorized to
cancel or refuse orders of a Beneficiary with whom there is a dispute.
7.2 The CONCIERGERIE DU CIRCUIT will not be held responsible for breach of its obligations in case of force majeure (disturbances, transport strikes, communications or postal services, flood, fire or computer breakdown …) as defined in the Civil Code.
7.3 Providers and / or suppliers are responsible for the services, products or benefits they offer to the Beneficiary.
The CONCIERGERIE DU CIRCUIT will not be held responsible for the improper performance of an order. In case of claim, the Beneficiary shall address the complaint directly to the providers involved.
VIII. Privacy and Protection of Personal Information :
8.1 The CONCIERGERIE DU CIRCUIT commits to scrupulously respect the trust that the Beneficiaries grant it.
In correlation with its ethics and deontology, the CONCIERGERIE DU CIRCUIT protects personal information that the Beneficiary may be required to provide for his membership.
The use of these personal informations is for internal use (order management, delivery, invoicing, monitoring solvency and all internal marketing studies and personalized advertising).
In accordance with the law, and in accordance with the CNIL, the CONCIERGERIE DU CIRCUIT stores these informations in the legal conditions (Registration number 1858718v0).
These informations are accessible only to the staff of the CONCIERGERIE DU CIRCUIT and to its subsidiaries and
are used only for the purposes customers have communicated them.
According to section 27 of Act No. 78-17 of 6 January 1978 relating to computers, files and liberties, the Beneficiaries
have a right to access, rectify, cancel data to the entity the CONCIERGERIE DU CIRCUIT with which they are related,
and as provided by Article 34 of this Act.
IX. Defamation :
According to the law of 29 July 1881, the CONCIERGERIE DU CIRCUIT has the right to prosecute any person who
would insult or defamation against it. Any allegation or imputation of a fact prejudicial to the honor or reputation of
the CONCIERGERIE DU CIRCUIT, made either directly or by reproduction is under a risk of prosecution.
X. Deposit :
A deposit of 500 Eur for guarantee of payment will be charged to the Beneficiary of the card signed membership form. This amount will not be debited from the account of the Beneficiary unless non-payment of benefits. It will
automatically be canceled at the closing date of the CONCIERGERIE DU CIRCUIT.